Returns & Exchanges

We want you to love every piece from Cove. If something isn’t the perfect fit, we’ll make it right—fast. You can return or exchange unwashed and unworn items within 30 days of delivery.


Exchanges: Always free—swap for another size, color, or product of your choice. Returns: Issued as store credit equal to your item’s price + an extra 15% (to help cover your original shipping). Store credit never expires and can be used toward any future drop.


To start a return or exchange, Click Here to use the Returns Portal. If you run into any issues, email us at support@shopcoveusa.com with your order number and reason for your inquiry.


The following items are considered final sale and are not returnable:

  • Hats
  • Beanies
  • Underwear
  • Stickers, including Pirate Packs
  • Gift Cards
  • Candles
  • Mystery Items & Boxes


All returned item(s) must be unworn, unwashed, have zero odor (perfumes, cologne, detergent, deodorant, smoke, Febreze, etc.), and be returned in its original condition. We fully inspect every item we receive. If you return an item that has been worn, washed, smells, is covered in animal or human hair, lint, etc. we will launder it and donate it to a local organization and you will not receive a refund for the item(s). Please note, if your item is deemed ineligible for the above reasons and you want it back, you are responsible for the return shipping costs to have it sent back to you.

 

Returns Lost in Transit: We are not responsible for returned items that are lost with a carrier and not physically received by us, as we are unable to verify the quantity and quality of the items returned to us. If you send a return to us that is lost in transit we will only issue store credit for the returned item if tracking shows it was in transit to our warehouse. 

Refund Information: All credits for returns will be issued via Store Credit. If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.