FAQ's

When will my order be shipped out?

We try to ship all orders out on a daily basis, but during periods of large demand, your order may take an extra day or two to go out. 

Returns & Exchanges

If you are not satisfied with your order, you are welcome to return or exchange your item(s) for a refund within 30 days from when your order was placed and your item(s) must be received by us within 30 days of the original ship date. To return an item, please click here: Cove Returns Portal. If you need further help, please email us at support@coveusa.co with your order number, full name, and the reason for the return.

All returned item(s) must be unworn, unwashed, have zero odor (perfumes, cologne, detergent, deodorant, smoke, Febreze, etc.), and be returned in its original condition. We fully inspect every item we receive. If you return an item that has been worn, washed, smells, is covered in animal or human hair, lint, etc. we will launder it and donate it to a local organization and you will not receive a refund for the item(s). 

Gift Card Returns: No cancellations or refunds on the purchase of a gift card (final sale).

We are not responsible for returned items that are lost with a carrier and not physically received by us. If you send a return to us that is lost in transit we will only issue store credit for the returned item if tracking shows it was in transit to our warehouse. 

All credits for returns will be applied directly to the original form of payment. If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless of what was used. If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.

Route Package Protection Policy

Please note that orders which do not include Route Package Protection will not be covered by Cove in the event of loss or theft. If you do purchase Route Package Protection, your order is 100% covered in the event of loss, theft, or damage to your order.

Shipping Refund Policy

We operate 100% independently of all shipping carriers & therefore cannot be held responsible for their actions, as a result we will not accept returns or be issuing refunds for shipping costs due to later than expected deliveries. We truly apologize if any items do not arrive in time, but our team is working quite literally around the clock in order to get the packages out as soon as they are ordered. We appreciate your understanding and patience!

 

Headwear Return/Exchange Policy

Due to the nature of the items, all sales are final on hats and headwear. We do not offer returns or exchanges on any of our headwear.

Sale & Free Item(s) Return/Exchange Policy

All sales are final on mystery items. Free gifts included with orders may not be returned for store credit or cash. If you wish to return an item with which you received a Free Gift, you must send the Free Gift back with the items you wish to return. We will honor the Free Gift discount on your replacement order.

 

International Returns & Exchanges

If you are not satisfied with your order, you are welcome to return your item(s) for a refund within 30 days from when your order was delivered. You are responsible for the return shipping costs to 25956 Commercentre Dr. Lake Forest, CA 92630. We will cover the shipping costs to send you the new package once we receive your original order & verify it is eligible for replacement.

All returned item(s) must be unworn, unwashed, have zero odor (perfumes, cologne, detergent, deodorant, etc.), and be returned in its original condition. If you return an item that has been worn, washed, smells, is covered in animal or human hair, lint, etc. we will launder it and donate it to a local organization and you will not receive a refund for those item(s). 

When will my refund be processed? 

We are currently processing returns within 5 to 7 business days of receiving the package. During periods of peak volume this process may take a few extra days. You will receive a notification to the email you originally placed your order with once your return has been processed and your payment has been refunded.

Why is my tracking number showing my package as delivered when it hasn't been?

On rare occasions our shipping partners may mark your items as delivered when they have not actually been delivered. If this happens, please wait three full business days to see if your package arrives. If your package does not arrive after the third day, please see the next section below. 

My package has been lost or stolen, now what?
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. If you still have not received your package after 3 business days please contact our customer service team at support@coveusa.co.