FAQ's

Shipping Refund Policy

We operate 100% independently of all shipping carriers & therefore cannot be held responsible for their actions, as a result we will not accept returns or be issuing refunds for shipping costs due to later than expected deliveries. We truly apologize if any items do not arrive in time, but our team is working quite literally around the clock in order to get the packages out as soon as they are ordered. We appreciate your understanding and patience!

When will my order be shipped out?

We try to ship all orders out on a daily basis, but during periods of large demand, your order may take an extra day or two to go out. If you need your order rushed, please leave us a note during the checkout process and we will do our best! 

How do I initiate a return/exchange? 

If you are not satisfied with your order, you are welcome to return/exchange items for a refund/replacement product within 30 days from when your order was placed. To return or exchange an item please email us at support@coveusa.co with your order number, full name, and whether you would like to exchange the item for a specified size or return the item(s). We will respond within 24 hours and send you a prepaid shipping label to send your items back to us. If you wish to exchange your item(s) for a different size, please place an order as normal through our site for the appropriate size(s).

All returned/exchanged items must be unworn and unwashed. If you return an item that has been worn or washed, we will donate it to a local organization and you will not receive a refund for those item(s). 

When will my refund be processed? 

We typically process refunds within 2-3 business days of receiving the package. During periods of peak volume this process may take a few extra days. You will receive a notification to the email you originally placed your order with once your return has been processed and your payment has been refunded.

Why is my tracking number showing my package as delivered when it hasn't been?

On rare occasions our shipping partners may mark your items as delivered when they have not actually been delivered. If this happens, please wait three full business days to see if your package arrives. If your package does not arrive after the third day, please see the next section below. 

My package has been lost or stolen, now what?
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. If you still have not received your package after 3 business days please contact our customer service team at support@coveusa.co.